Make a Complaint

How do I make a complaint?

At UDC we pride ourselves on listening to our customers' needs, and continually growing and improving our products and services as a result.

If you have a complaint about your loan, our service, the way the loan was sold to you, or the way your claim is being handled, here's what you should do.

Step 1: Email us using our feedback form or contact Customer Service to discuss your complaint on 0800 500 832.

Step 2: If you’re still not satisfied


Are you an existing customer?

Existing customers can quickly and easily complete an application through myUDC.