Update Your Details

If you have an existing UDC loan, you can use this form to change your details.

Simply complete the form below and press ‘Submit’. We will email you confirmation of the changes or contact you for more information if required.

Existing Details

Title:

First Name: *

Surname: *

Customer number:

or vehicle registration number:

New Details

New postal address:

New physical address:

New phone number:

Home *

Work

Mobile

New email address: *

Preferred contact:

Phone

Best time to contact:

Additional information:

Please select captcha:*

All fields marked with an * are required.

How do I make a complaint?

At UDC we pride ourselves on listening to our customers' needs, and continually growing and improving our products and services as a result.

If you have a complaint about your loan, our service, the way the loan was sold to you, or the way your claim is being handled, here's what you should do.

Step 1: Email us using our feedback form above or contact Customer Service to discuss your complaint on 0800 500 832.

If they are unable to resolve the matter, your complaint will be referred to the appropriate person who'll acknowledge your complaint within 2 business days and aim to resolve this within 15 business days. If further investigation is required, we will discuss an alternative timeframe with you.

Step 2: If you’re still not satisfied

If you feel your concerns have not been addressed, you may refer the matter to Financial Services Complaints Ltd (FSCL) - A Financial Services Ombudsman Service, one of the four financial dispute resolution schemes in New Zealand, which UDC is a member of. They can be contacted by:
Phone: 0800 347 257 / +64 4 4723725 (Overseas)
Email: complaints@fscl.org.nz
Post: P.O. Box 5967, Wellington 6140

Please note if you have not yet contacted UDC regarding your complaint, the Financial Services Complaints Limited (FSCL) will refer your complaint to us.

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