Car Loan - enquiry form

Please complete the form below to make an enquiry and one of the team will contact you to process your application.

Before you send your enquiry

Please confirm the statements below apply to you:

The loan is for assets such as vehicles, equipment, plant or machinery
The minimum amount to be financed is $10,000
You are 18 years or older
You are a New Zealand resident or have a New Zealand working visa
You do not have a history of outstanding credit defaults
You are not currently bankrupt
If the loan is for a vehicle you hold a current full or restricted New Zealand’s Drivers Licence and you have or will obtain comprehensive insurance to the vehicle’s value

I confirm all the above statements apply *

Contact Information

Source

Name: *

Your Email Address: *

By entering your email address you consent to UDC sending you electronic communications in relation to your application. The consent may be withdrawn at any time by written notice to UDC.

Phone Number: *

Location: *

Preferred contact: *

Phone

Best time to contact: *

Enquiry details

Is your enquiry relating to: *

Amount of Finance Required:

Message: *

Please select captcha: *

All fields marked with an * are required.

How do I make a complaint?

At UDC we pride ourselves on listening to our customers' needs, and continually growing and improving our products and services as a result.

If you have a complaint about your loan, our service, the way the loan was sold to you, or the way your claim is being handled, here's what you should do.

Step 1: Email us using our feedback form above or contact Customer Service to discuss your complaint on 0800 500 832.

If they are unable to resolve the matter, your complaint will be referred to the appropriate person who'll acknowledge your complaint within 2 business days and aim to resolve this within 15 business days. If further investigation is required, we will discuss an alternative timeframe with you.

Step 2: If you’re still not satisfied

If you feel your concerns have not been addressed, you may refer the matter to Financial Services Complaints Ltd (FSCL) - A Financial Services Ombudsman Service, one of the four financial dispute resolution schemes in New Zealand, which UDC is a member of. They can be contacted by:
Phone: 0800 347 257 / +64 4 4723725 (Overseas)
Email: complaints@fscl.org.nz
Post: P.O. Box 5967, Wellington 6140

Please note if you have not yet contacted UDC regarding your complaint, the Financial Services Complaints Limited (FSCL) will refer your complaint to us.

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Car Loan Enquiry