Flood and Severe Weather Support

UDC has been supporting New Zealanders and their businesses for over 85 years, through all the ups and downs.

Our thoughts are with all those who have been impacted by recent severe weather events.

If you find yourself impacted by severe damage to your vehicles or equipment, and are concerned about making your loan repayments, please get in touch.

The quickest way to access support is by completing our enquiry form here.

This will help us ensure your enquiry gets to the right team. We endeavour to process applications within two business days.

You can also call us during business hours:

For Personal Car, Boat and other Loans call 0800 833 832
For Direct Business Customers call 0800 500 832
For Commercial Customers call your Relationship Manager directly or by calling our contact centre on 0800 500 832.
Get in touch with UDC today if you require assistance, we are here to help put a plan in place for your specific circumstances and loan type.

Things to remember:

There are different forms of relief available depending on your circumstances and loan type.  Interest will continue to accrue on all unpaid amounts, despite any deferral of payments. All forms of relief will require an amendment to your loan which may result in:

All variation requests will be subject to credit approval and any changes to your loan will be set out in a variation letter.

If you miss a scheduled loan payment (either before or after any variation to your loan agreement), this will still constitute a default under your loan agreement. If you expect to miss a payment, please contact us so that we can assist you.

Please note that if you reduce the amount of your payments (or make no payments) over any period, interest will continue to accrue until all amounts have been repaid.  If you do not pay interest for any period, that interest will still accrue and may be added to (and form part of) your loan amount.  In each case your total interest charges payable may be greater than it would have been if you had not varied your loan.


Are you an existing customer?

Existing customers can quickly and easily complete an application through myUDC.